Return & Refund Policy

Shipping Policy

Contact Us

Host Customer Center

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It is always better, faster and easier to contact customer support and figure it out together. If you aren’t getting the support you need, send an email to help@chillwithhost.com. Need more help? Reach out to help@chillwithhost.com.

What happens when I file a chargeback?

Order Issues

What items can I return?

When can I return items?

What if I bought items at a different store?

What if I have a defective item?

How do I initiate a return?

Who is responsible for return shipping?

How long does it take to receive a refund?

What card does my refund go on?

How do I ship a package?

What is the return policy?

Returns

Can I exchange an item?

Exchange

How long will it take to receive a refund?

Are shipping charges refundable?

What is your review process, when items are returned to the warehouse?

Where would I find more information about refunds?

Refunds

What does backorder mean?

Why do backorders occur?

What are my options when it comes to backorders?

When will my backordered item be shipped to me?

Backorder

What payment types do you accept?

Payment Options

Do you sell wholesale?

Wholesale

What if I am having order issues?

What will a Host transaction look like in my banking statement?

Is Host's customer service automated?

What are the nutrition facts?

Consumable

Do you offer a military discount?

Discounts (military etc.)

What is your shipping policy?

How long will my order take to ship?

Shipping

How can I track my order?

Order Status

Can I return my gift card?

Can we use Chillwithhost.com gift cards anywhere?

Can I use a discount code if I am buying a gift card?

Gift Cards

Does Host offer any collaboration opportunities?

Collaboration Requests

What happens when I file a chargeback?Updated 3 years ago